WIBU Dongle Not Detected - Revision history

Emilie Nielsen at 02:03, 8 January 2026

2026-01-08T02:03:46Z

← Older revision		Revision as of 12:03, 8 January 2026
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	[[File:CM_ComputerManagement_002.PNG]]<br>		[[File:CM_ComputerManagement_002.PNG]]<br>
	Please update the CodeMeter Runtime to the latest version, in case a new CodeMeter dongle is not detected. For more information, please see: <u>[https://www.wibu.com/s/detail/why-is-my-new-cmdongle-not-found-and-recognized-by-codemeter.html CodeMeter FAQ]</u>		Please update the CodeMeter Runtime to the latest version, in case a new CodeMeter dongle is not detected. For more information, please see: <u>[https://www.wibu.com/s/detail/why-is-my-new-cmdongle-not-found-and-recognized-by-codemeter.html CodeMeter FAQ]</u>


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Pavlina Monhartova: /* New CodeMeter Dongle not Found In Computer Management */

2020-10-28T05:42:39Z

New CodeMeter Dongle not Found In Computer Management

← Older revision		Revision as of 15:42, 28 October 2020
Line 16:		Line 16:
	A new CodeMeter dongle with a serial number 3-xxxxxx is registered with the system as a Human Interface Devices (HID), rather than a hard drive. Therefore, it won't be displayed in the '''My Computer''', nor the '''Disk Management'''. Instead, you can find out if your CodeMeter dongle has been detected by checking '''Devices and Printers'''. <br>		A new CodeMeter dongle with a serial number 3-xxxxxx is registered with the system as a Human Interface Devices (HID), rather than a hard drive. Therefore, it won't be displayed in the '''My Computer''', nor the '''Disk Management'''. Instead, you can find out if your CodeMeter dongle has been detected by checking '''Devices and Printers'''. <br>
	[[File:CM_ComputerManagement_002.PNG]]<br>		[[File:CM_ComputerManagement_002.PNG]]<br>
	Please update the CodeMeter Runtime to ~~version~~ ~~5.00~~ ~~or later~~, in case a new CodeMeter dongle is not detected. For more information, please see: <u>[https://www.wibu.com/s/detail/why-is-my-new-cmdongle-not-found-and-recognized-by-codemeter.html CodeMeter FAQ]</u>		Please update the CodeMeter Runtime to the latest version, in case a new CodeMeter dongle is not detected. For more information, please see: <u>[https://www.wibu.com/s/detail/why-is-my-new-cmdongle-not-found-and-recognized-by-codemeter.html CodeMeter FAQ]</u>

ShuangGao: /* New CodeMeter Dongle not Found In Computer Management */

2018-05-29T00:27:50Z

New CodeMeter Dongle not Found In Computer Management

← Older revision		Revision as of 10:27, 29 May 2018
Line 16:		Line 16:
	A new CodeMeter dongle with a serial number 3-xxxxxx is registered with the system as a Human Interface Devices (HID), rather than a hard drive. Therefore, it won't be displayed in the '''My Computer''', nor the '''Disk Management'''. Instead, you can find out if your CodeMeter dongle has been detected by checking '''Devices and Printers'''. <br>		A new CodeMeter dongle with a serial number 3-xxxxxx is registered with the system as a Human Interface Devices (HID), rather than a hard drive. Therefore, it won't be displayed in the '''My Computer''', nor the '''Disk Management'''. Instead, you can find out if your CodeMeter dongle has been detected by checking '''Devices and Printers'''. <br>
	[[File:CM_ComputerManagement_002.PNG]]<br>		[[File:CM_ComputerManagement_002.PNG]]<br>
	Please update the CodeMeter Runtime to version 5.00 or later, in case a new CodeMeter dongle is not detected. <u>[https://www.wibu.com/s/detail/why-is-my-new-cmdongle-not-found-and-recognized-by-codemeter.html CodeMeter FAQ]</u>		Please update the CodeMeter Runtime to version 5.00 or later, in case a new CodeMeter dongle is not detected. For more information, please see: <u>[https://www.wibu.com/s/detail/why-is-my-new-cmdongle-not-found-and-recognized-by-codemeter.html CodeMeter FAQ]</u>

ShuangGao: /* New CodeMeter Dongle not Found In Computer Management */

2018-05-29T00:26:59Z

New CodeMeter Dongle not Found In Computer Management

← Older revision		Revision as of 10:26, 29 May 2018
Line 16:		Line 16:
	A new CodeMeter dongle with a serial number 3-xxxxxx is registered with the system as a Human Interface Devices (HID), rather than a hard drive. Therefore, it won't be displayed in the '''My Computer''', nor the '''Disk Management'''. Instead, you can find out if your CodeMeter dongle has been detected by checking '''Devices and Printers'''. <br>		A new CodeMeter dongle with a serial number 3-xxxxxx is registered with the system as a Human Interface Devices (HID), rather than a hard drive. Therefore, it won't be displayed in the '''My Computer''', nor the '''Disk Management'''. Instead, you can find out if your CodeMeter dongle has been detected by checking '''Devices and Printers'''. <br>
	[[File:CM_ComputerManagement_002.PNG]]<br>		[[File:CM_ComputerManagement_002.PNG]]<br>
	Please update the CodeMeter Runtime to version 5.00 or later, in case a new CodeMeter dongle is not detected.		Please update the CodeMeter Runtime to version 5.00 or later, in case a new CodeMeter dongle is not detected. <u>[https://www.wibu.com/s/detail/why-is-my-new-cmdongle-not-found-and-recognized-by-codemeter.html CodeMeter FAQ]</u>
	(please refer to this CodeMeter FAQ for more information). Can you please plug in/out your CodeMeter dongle and check if the number of “USB input Devices” changes in the Device Manager.

ShuangGao at 00:24, 29 May 2018

2018-05-29T00:24:56Z

← Older revision		Revision as of 10:24, 29 May 2018
Line 14:		Line 14:
	* Try the USB dongle on another machine to determine if the dongle itself is faulty.		* Try the USB dongle on another machine to determine if the dongle itself is faulty.
	=New CodeMeter Dongle not Found In Computer Management=		=New CodeMeter Dongle not Found In Computer Management=
	A new CodeMeter dongle with a serial number 3-xxxxxx is registered with the system as a Human Interface Devices (HID), rather than a hard drive. Therefore, it won't be displayed in the ~~windows~~ ~~explorer~~. ~~You~~ can find out if your CodeMeter dongle has been detected by checking ~~“Devices~~ and ~~Printers”. In case a new CodeMeter dongle is not detected, please update the CodeMeter Runtime to version 5.00 or later~~.		A new CodeMeter dongle with a serial number 3-xxxxxx is registered with the system as a Human Interface Devices (HID), rather than a hard drive. Therefore, it won't be displayed in the '''My Computer''', nor the '''Disk Management'''. Instead, you can find out if your CodeMeter dongle has been detected by checking '''Devices and Printers'''. <br>
			[[File:CM_ComputerManagement_002.PNG]]<br>
			Please update the CodeMeter Runtime to version 5.00 or later, in case a new CodeMeter dongle is not detected.
	(please refer to this CodeMeter FAQ for more information). Can you please plug in/out your CodeMeter dongle and check if the number of “USB input Devices” changes in the Device Manager.		(please refer to this CodeMeter FAQ for more information). Can you please plug in/out your CodeMeter dongle and check if the number of “USB input Devices” changes in the Device Manager.

ShuangGao: /* New CodeMeter Dongle not Found In Computer Management */

2018-05-29T00:19:11Z

New CodeMeter Dongle not Found In Computer Management

← Older revision		Revision as of 10:19, 29 May 2018
Line 14:		Line 14:
	* Try the USB dongle on another machine to determine if the dongle itself is faulty.		* Try the USB dongle on another machine to determine if the dongle itself is faulty.
	=New CodeMeter Dongle not Found In Computer Management=		=New CodeMeter Dongle not Found In Computer Management=
	A new CodeMeter dongle with a serial number 3-xxxxxx is registered with the system as a Human Interface Devices (HID), rather than a hard drive. Therefore, it won't be displayed in the windows explorer. You can ~~check~~ if your		A new CodeMeter dongle with a serial number 3-xxxxxx is registered with the system as a Human Interface Devices (HID), rather than a hard drive. Therefore, it won't be displayed in the windows explorer. You can find out if your CodeMeter dongle has been detected by checking “Devices and Printers”. In case a new CodeMeter dongle is not detected, please update the CodeMeter Runtime to version 5.00 or later.
	(please refer to this CodeMeter FAQ for more information). Can you please plug in/out your CodeMeter dongle and check if the number of “USB input Devices” changes in the Device Manager.		(please refer to this CodeMeter FAQ for more information). Can you please plug in/out your CodeMeter dongle and check if the number of “USB input Devices” changes in the Device Manager.

ShuangGao: /* Not listed In Computer Management */

2018-05-29T00:15:49Z

Not listed In Computer Management

← Older revision		Revision as of 10:15, 29 May 2018
Line 13:		Line 13:
	* Temporarily disable antivirus or filewall to see if these are blocking the device;		* Temporarily disable antivirus or filewall to see if these are blocking the device;
	* Try the USB dongle on another machine to determine if the dongle itself is faulty.		* Try the USB dongle on another machine to determine if the dongle itself is faulty.
			=New CodeMeter Dongle not Found In Computer Management=
			A new CodeMeter dongle with a serial number 3-xxxxxx is registered with the system as a Human Interface Devices (HID), rather than a hard drive. Therefore, it won't be displayed in the windows explorer. You can check if your
			(please refer to this CodeMeter FAQ for more information). Can you please plug in/out your CodeMeter dongle and check if the number of “USB input Devices” changes in the Device Manager.

Par: Created page with "=Introduction= This page contains instructions for determining why a TUFLOW (WIBU) dongle is not being detected by the CodeMeter Control Centre. =No Drive Letter Assigned= I..."

2014-06-06T03:05:21Z

Created page with "=Introduction= This page contains instructions for determining why a TUFLOW (WIBU) dongle is not being detected by the CodeMeter Control Centre. =No Drive Letter Assigned= I..."

New page

=Introduction=
This page contains instructions for determining why a TUFLOW (WIBU) dongle is not being detected by the CodeMeter Control Centre.
=No Drive Letter Assigned=
If no dongle is detected when inserted, the most likely cause is that the USB device has been assigned a driver letter that is in use by another device. For example if the device is assigned the drive letter '''E:\''' but this is also assigned as a shared network drive. A drive letter can be assigned in Computer Management (admin access). This can be accessed by right-clicking on '''My Computer''' and selecting '''Manage''' or alternatively type computer management into the Start menu search bar.<br>
With Computer Management open, navigate to the '''Disk Management'''. This will list all available drives. If the CodeMeter dongle is being correctly detected, there should be an entry titled '''CodeMeter'''. If this has not been assigned a drive letter, or has been assigned an already used drive letter, you can right-click on the '''CodeMeter''' name and select '''Change Drive Letters and Paths'''. Assign an unused drive letter.<br>
<br>
[[File:CM ComputerManagement.jpg|600px]]

After this has been done, the icon in the taskbar should change to green and Windows will detect a new drive. You can proceed with the installation / simulations as normal.
=Not listed In Computer Management=
If the CodeMeter Device is not listed, there may be an issue with the computer detecting the USB device. Suggested steps are:<br>
* Try the USB dongle in another port, preferably at the rear (on the motherboard) of the machine;
* Temporarily disable antivirus or filewall to see if these are blocking the device;
* Try the USB dongle on another machine to determine if the dongle itself is faulty.