WIBU Licence Update Import - Revision history

Chris Huxley: /* Troubleshooting */

2026-01-09T00:40:15Z

Troubleshooting

← Older revision		Revision as of 10:40, 9 January 2026
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	* An incorrect (old) update file was applied by mistake		* An incorrect (old) update file was applied by mistake
	<br>		<br>
	{{Tips Navigation
	\|uplink=[[Wibu_Dongles\| Return to WIBU Licensing Main Page]]
	}}

Emilie Nielsen: /* Troubleshooting */

2025-02-20T06:18:06Z

Troubleshooting

← Older revision		Revision as of 16:18, 20 February 2025
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	=Troubleshooting=		=Troubleshooting=
	The following errors are based on emails we've received, if you receive a different message or are unable to import an update please see email support@tuflow.com. Please include screen images of any relevant error messages.<br>		The following errors are based on emails we've received, if you receive a different message or are unable to import an update please see email [mailto:support@tuflow.com support@tuflow.com]. Please include screen images of any relevant error messages.<br>
	<br>		<br>
	'''Error 229 - Update could not be imported. Contents of CmStick is newer than update'''<br>		'''Error 229 - Update could not be imported. Contents of CmStick is newer than update'''<br>

Chris Huxley: /* Method */

2024-07-30T22:45:23Z

Method

← Older revision		Revision as of 08:45, 31 July 2024
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	=Method=		=Method=
	<ol>		<ol>
	<li> sales@tuflow.com should have emailed you an .WibuCmRaU file for your licence update. Save the file to your computer. Note down the folder location where you have saved it, you will need it to import the file into Code Meter Control Centre. </li>		<li> sales@tuflow.com should have emailed you a .WibuCmRaU file for your licence update. Save the file to your computer. Note down the folder location where you have saved it, you will need it to import the file into Code Meter Control Centre. </li>
	<li>With the dongle inserted into your computer. Open the Code Meter Control Centre from the taskbar by double clicking on the following icon [[File:CM CM Stick Green.jpg\|20px]]. This can also be opened from the Start Menu. Once opened the Control Centre should look like the below:</li>		<li>With the dongle inserted into your computer. Open the Code Meter Control Centre from the taskbar by double clicking on the following icon [[File:CM CM Stick Green.jpg\|20px]]. This can also be opened from the Start Menu. Once opened the Control Centre should look like the below:</li>
	<li> Click on the '''Licence Update''' button.</li>		<li> Click on the '''Licence Update''' button.</li>

Chris Huxley: /* Method */

2024-07-30T22:45:02Z

Method

Chris Huxley: /* Method */

2024-07-30T22:44:25Z

Method

← Older revision		Revision as of 08:44, 31 July 2024
Line 12:		Line 12:
	=Method=		=Method=
	<ol>		<ol>
			<li> sales@tuflow.com should have emailed you an .WibuCmRaU file for your licence update. Save the file to your computer. Note down the folder location where you have saved it, you will need it to import the file into Code Meter Control Centre.
	<li>With the dongle inserted into your computer. Open the Code Meter Control Centre from the taskbar by double clicking on the following icon [[File:CM CM Stick Green.jpg\|20px]]. This can also be opened from the Start Menu. Once opened the Control Centre should look like the below:~~</li>~~		<li>With the dongle inserted into your computer. Open the Code Meter Control Centre from the taskbar by double clicking on the following icon [[File:CM CM Stick Green.jpg\|20px]]. This can also be opened from the Start Menu. Once opened the Control Centre should look like the below:
	<li> Click on the '''Licence Update''' button.~~</li>~~		<li> Click on the '''Licence Update''' button.
	[[File:CodeMeter Update01.jpg\|600px]]		[[File:CodeMeter Update01.jpg\|600px]]
	<li>At the welcome to the CmFAS Assistant screen, bit next to proceed.~~</li>~~		<li>At the welcome to the CmFAS Assistant screen, bit next to proceed.
	[[File:CodeMeter Update02.jpg\|600px]]		[[File:CodeMeter Update02.jpg\|600px]]
	<li>When prompted to ~~chose~~ the desired action, select '''Import Licence Update''' and hit next.~~</li>~~		<li>When prompted to choose the desired action, select '''Import Licence Update''' and hit next.
	[[File:CodeMeter Update10.jpg\|600px]]		[[File:CodeMeter Update10.jpg\|600px]]
	<li>Navigate to the .WibuCmRaU file send to you by TUFLOW staff and select this. Click commit to process the update.~~</li>~~		<li>Navigate to the .WibuCmRaU file send to you by TUFLOW staff and select this. Click commit to process the update.
	[[File:CodeMeter Update11.jpg\|600px]]		[[File:CodeMeter Update11.jpg\|600px]]
	<li>After a few seconds, you should get a message to say that the licence update has been successful.		<li>After a few seconds, you should get a message to say that the licence update has been successful.

Chris Huxley: /* Method */

2024-07-15T04:40:57Z

Method

← Older revision		Revision as of 14:40, 15 July 2024
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	* Otherwise, if this is a standard update and sales@tuflow.com have not requested a receipt, press "Finish".		* Otherwise, if this is a standard update and sales@tuflow.com have not requested a receipt, press "Finish".
	* If you receive a pop-up message that states the licence update was not sucessful, please see the troubleshooting section below.		* If you receive a pop-up message that states the licence update was not sucessful, please see the troubleshooting section below.
	[[File:Codemeter_Licence_Update_Complete_MSG.png\|~~600px~~]]		[[File:Codemeter_Licence_Update_Complete_MSG.png\|800px]]
	</ol>		</ol>

Chris Huxley: /* Method */

2024-07-15T04:40:28Z

Method

← Older revision		Revision as of 14:40, 15 July 2024
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	[[File:CodeMeter Update11.jpg\|600px]]		[[File:CodeMeter Update11.jpg\|600px]]
	<li>After a few seconds, you should get a message to say that the licence update has been successful.		<li>After a few seconds, you should get a message to say that the licence update has been successful.
	* If this update is associated with deleting a licence and sales@tuflow.com have requested a receipt from you, please click the "create receipt" link before pressing "Finish".		* If this update is associated with deleting a licence and sales@tuflow.com have requested a receipt from you, please click the create receipt "here" link before pressing "Finish".
	* Otherwise, if this is a standard update and sales@tuflow.com have not requested a receipt, press "Finish".		* Otherwise, if this is a standard update and sales@tuflow.com have not requested a receipt, press "Finish".
	* If you receive a pop-up message that states the licence update was not sucessful, please see the troubleshooting section below.		* If you receive a pop-up message that states the licence update was not sucessful, please see the troubleshooting section below.

Chris Huxley: /* Method */

2024-07-15T04:39:29Z

Method

← Older revision		Revision as of 14:39, 15 July 2024
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	<li>Navigate to the .WibuCmRaU file send to you by TUFLOW staff and select this. Click commit to process the update.</li>		<li>Navigate to the .WibuCmRaU file send to you by TUFLOW staff and select this. Click commit to process the update.</li>
	[[File:CodeMeter Update11.jpg\|600px]]		[[File:CodeMeter Update11.jpg\|600px]]
	<li>After a few seconds, you should get a message to say that the licence update has been successful. ~~If you see another message, please see the troubleshooting section below.~~		<li>After a few seconds, you should get a message to say that the licence update has been successful.
			* If this update is associated with deleting a licence and sales@tuflow.com have requested a receipt from you, please click the "create receipt" link before pressing "Finish".
			* Otherwise, if this is a standard update and sales@tuflow.com have not requested a receipt, press "Finish".
			* If you receive a pop-up message that states the licence update was not sucessful, please see the troubleshooting section below.
			[[File:Codemeter_Licence_Update_Complete_MSG.png\|600px]]
	</ol>		</ol>

	=Troubleshooting=		=Troubleshooting=
	The following errors are based on emails we've received, if you receive a different message or are unable to import an update please see email support@tuflow.com. Please include screen images of any relevant error messages.<br>		The following errors are based on emails we've received, if you receive a different message or are unable to import an update please see email support@tuflow.com. Please include screen images of any relevant error messages.<br>

Chris Huxley: /* Troubleshooting */

2024-03-17T23:15:45Z

Troubleshooting

← Older revision		Revision as of 09:15, 18 March 2024
Line 30:		Line 30:
	* The licence update has already been imported		* The licence update has already been imported
	* An incorrect (old) update file was applied by mistake		* An incorrect (old) update file was applied by mistake
			<br>
			{{Tips Navigation
			\|uplink=[[Wibu_Dongles\| Return to WIBU Licensing Main Page]]
			}}

Steph.dufour at 16:36, 27 October 2015

2015-10-27T16:36:10Z

← Older revision		Revision as of 02:36, 28 October 2015
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	=Common Questions=		=Common Questions=
	'''I have TUFLOW simulations running, will it stop these?'''<br>		'''I have TUFLOW simulations running, will it stop these?'''<br>
	No, we have found that the process below should work, even if simulations are currently running. If you are worried, ~~simple~~ hold off until your simulations have finished.<br>		No, we have found that the process below should work, even if simulations are currently running. If you are worried, simply hold off until your simulations have finished.<br>
	<br>		<br>
	'''Do I need to update the licence on each computer that will use TUFLOW?'''<br>		'''Do I need to update the licence on each computer that will use TUFLOW?'''<br>