WIBU Licence Update Softlock Import - Revision history

Chris Huxley: /* Troubleshooting */

2026-01-09T00:40:45Z

Troubleshooting

← Older revision		Revision as of 10:40, 9 January 2026
Line 35:		Line 35:
	* The licence update has already been imported		* The licence update has already been imported
	* An incorrect (old) update file was applied by mistake		* An incorrect (old) update file was applied by mistake


	{{Tips Navigation
	\|uplink=[[Wibu_Dongles\| Back to Wibu Dongles]]
	}}

Emilie Nielsen at 02:04, 8 January 2026

2026-01-08T02:04:18Z

← Older revision		Revision as of 12:04, 8 January 2026
Line 35:		Line 35:
	* The licence update has already been imported		* The licence update has already been imported
	* An incorrect (old) update file was applied by mistake		* An incorrect (old) update file was applied by mistake


			{{Tips Navigation
			\|uplink=[[Wibu_Dongles\| Back to Wibu Dongles]]
			}}

Emilie Nielsen: /* Troubleshooting */

2025-02-20T06:18:36Z

Troubleshooting

← Older revision		Revision as of 16:18, 20 February 2025
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	=Troubleshooting=		=Troubleshooting=
	The following errors are based on emails we've received, if you receive a different message or are unable to import an update please see email support@tuflow.com. Please include screen images of any relevant error messages.<br>		The following errors are based on emails we've received, if you receive a different message or are unable to import an update please see email [mailto:support@tuflow.com support@tuflow.com]. Please include screen images of any relevant error messages.<br>
	<br>		<br>
	'''Error 229 - Update could not be imported. Contents of CmStick is newer than update'''<br>		'''Error 229 - Update could not be imported. Contents of CmStick is newer than update'''<br>

Chris Huxley: /* Troubleshooting */

2025-02-18T23:35:48Z

Troubleshooting

← Older revision		Revision as of 09:35, 19 February 2025
Line 35:		Line 35:
	* The licence update has already been imported		* The licence update has already been imported
	* An incorrect (old) update file was applied by mistake		* An incorrect (old) update file was applied by mistake

	<br>
	{{Tips Navigation
	\|uplink=[[Wibu_Dongles\| Return to WIBU Licensing Main Page]]
	}}

Chris Huxley: /* Method */

2024-07-15T04:41:22Z

Method

← Older revision		Revision as of 14:41, 15 July 2024
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	<li>Navigate to the .WibuCmRaU file send to you by TUFLOW staff and select this. Click commit to process the update.</li>		<li>Navigate to the .WibuCmRaU file send to you by TUFLOW staff and select this. Click commit to process the update.</li>
	[[File:CodeMeter Update11.jpg\|600px]]		[[File:CodeMeter Update11.jpg\|600px]]
	<li>After a few seconds, you should get a message to say that the licence update has been successful. ~~If you see another message, please see the troubleshooting section below.~~		<li>After a few seconds, you should get a message to say that the licence update has been successful.
			* If this update is associated with deleting a licence and sales@tuflow.com have requested a receipt from you, please click the create receipt "here" link before pressing "Finish".
			* Otherwise, if this is a standard update and sales@tuflow.com have not requested a receipt, press "Finish".
			* If you receive a pop-up message that states the licence update was not sucessful, please see the troubleshooting section below.
			[[File:Codemeter_Licence_Update_Complete_MSG.png\|800px]]
	</ol>		</ol>

	=Troubleshooting=		=Troubleshooting=
	The following errors are based on emails we've received, if you receive a different message or are unable to import an update please see email support@tuflow.com. Please include screen images of any relevant error messages.<br>		The following errors are based on emails we've received, if you receive a different message or are unable to import an update please see email support@tuflow.com. Please include screen images of any relevant error messages.<br>

Chris Huxley: /* Troubleshooting */

2024-03-17T23:16:13Z

Troubleshooting

← Older revision		Revision as of 09:16, 18 March 2024
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	* An incorrect (old) update file was applied by mistake		* An incorrect (old) update file was applied by mistake

			<br>
	Summary:
			{{Tips Navigation
			\|uplink=[[Wibu_Dongles\| Return to WIBU Licensing Main Page]]
			}}

Chris Huxley: /* Method */

2023-06-08T05:13:45Z

Method

← Older revision		Revision as of 15:13, 8 June 2023
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	=Method=		=Method=
	<ol>		<ol>
	<li>~~With the dongle inserted into your computer.~~ Open the Code Meter Control Centre from the taskbar by double clicking on the following icon [[File:CM CM Stick Green.jpg\|20px]]. This can also be opened from the Start Menu. Once opened the Control Centre should look like the below:</li>		<li>Open the Code Meter Control Centre from the taskbar by double clicking on the following icon [[File:CM CM Stick Green.jpg\|20px]]. This can also be opened from the Start Menu. Once opened the Control Centre should look like the below:</li>
	<li> Click on the '''Licence Update''' button.</li>		<li> Select the license container item from the list on the left, then Click on the '''Licence Update''' button.</li>
	[[File:CodeMeter Update01.jpg\|600px]]		[[File:CodeMeter Update01.jpg\|600px]]
	<li>At the welcome to the CmFAS Assistant screen, bit next to proceed.</li>		<li>At the welcome to the CmFAS Assistant screen, bit next to proceed.</li>

Chris Huxley: Created page with "=Introduction= This page describes the process for importing a licence update file for a Wibu dongle. In order to perform the update, you will need a .WibuCmRaU file that wil..."

2023-06-08T05:12:13Z

Created page with "=Introduction= This page describes the process for importing a licence update file for a Wibu dongle. In order to perform the update, you will need a .WibuCmRaU file that wil..."

New page

=Introduction=
This page describes the process for importing a licence update file for a Wibu dongle. In order to perform the update, you will need a .WibuCmRaU file that will have been emailed to you by TUFLOW staff, this should be saved on your computer. If you have this file you can begin the process below!
=Common Questions=
'''I have TUFLOW simulations running, will it stop these?''' 
No, we have found that the process below should work, even if simulations are currently running. If you are worried, simply hold off until your simulations have finished. 
 
'''Do I need to update the licence on each computer that will use TUFLOW?''' 
No, the update file modifies the dongle coding itself, once applied the changes will apply to all computer that use the dongle. If you try to apply an update file more than once an error will be generated. 
 
'''If I update the Wibu licence for a new version of TUFLOW, will I still be able to use current / previous versions of TUFLOW?''' 
Yes, if you update the licence for the 2015 maintenance period, you can still use previous versions of TUFLOW such as the 2013 TUFLOW release.
=Method=
<ol>
<li>With the dongle inserted into your computer. Open the Code Meter Control Centre from the taskbar by double clicking on the following icon [[File:CM CM Stick Green.jpg|20px]]. This can also be opened from the Start Menu. Once opened the Control Centre should look like the below:</li>
<li> Click on the '''Licence Update''' button.</li>
[[File:CodeMeter Update01.jpg|600px]]
<li>At the welcome to the CmFAS Assistant screen, bit next to proceed.</li>
[[File:CodeMeter Update02.jpg|600px]]
<li>When prompted to chose the desired action, select '''Import Licence Update''' and hit next.</li>
[[File:CodeMeter Update10.jpg|600px]]
<li>Navigate to the .WibuCmRaU file send to you by TUFLOW staff and select this. Click commit to process the update.</li>
[[File:CodeMeter Update11.jpg|600px]]
<li>After a few seconds, you should get a message to say that the licence update has been successful. If you see another message, please see the troubleshooting section below.
</ol>
=Troubleshooting=
The following errors are based on emails we've received, if you receive a different message or are unable to import an update please see email support@tuflow.com. Please include screen images of any relevant error messages. 
 
'''Error 229 - Update could not be imported. Contents of CmStick is newer than update''' 
This indicates the contents of the dongle are newer than the update being applied. This could occur if: 
* The licence update has already been imported
* An incorrect (old) update file was applied by mistake

Summary: