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TUFLOW Message 0935: Difference between revisions

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*Some USB ports can lose power during a sleep mode and this can disconnect the licence dongle. Try plugging the licence dongle into a different USB port (preferably one of the USB ports on the back of the computer) as these should be much less likely to lose power / connectivity.
*Update your CodeMeter RunTime Kit, download available here: http://www.codemeter.de/us/service/downloads.html.<br>
 
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''Infrequent licence checks:''<br>
Prior to built 2018-03-AA the licence could get lost for HPC/GPU runs when the map output was very infrequent. The infrequent output could cause TUFLOW to drop the licence and attempt to re-take the licence after a long period. AsA abug workaround,fix thehas mapbeen outputintroduced frequencyfor canthis bein changedthe to2018-03-AA morebuild frequentand orlater, abut smallrarely, outputthe zonelicence can bestill setget withlost moreif frequentthe map output tois invokeinfrequent, moreplus frequentthe licencemodel checksdoesn't have any 1D or hidden 1D structures (e.<br>g. a QT boundary). As a workaround:
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* Include more frequent map output, possibly within an small dummy output zone to avoid large outputs.
Rarely, the licence could get lost for the 2018 TUFLOW releases when the map output was infrequent and the model didn't have any 1D or hidden 1D structures e.g. a QT boundary. As a workaround, the map output frequency can be changed to more frequent, a small output zone can be set with more frequent output or a dummy 1D channel can be created to invoke more frequent licence checks.<br>
* Include a dummy 1D channel to invoke the more frequent licence checks.
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Please contact support@tuflow.com if the issue persist.
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