WIBU Licence Update Request: Difference between revisions

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<li>At the welcome to the CmFAS Assistant screen, bit next to proceed.</li>
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<li>When prompted to chosechoose the desired action, select '''Create Licence Request''' and hit next.</li>
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<li>Unless you have been instructed by TUFLOW staff, choose '''Extend Existing Licence''' and select next.</li>
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<li>After committing, the following screen will be displayed to confirm the licence request has been created. Select '''Finish''' to close this screen.</li>
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<li>The licence update rquestrequest can now be emailed to TUFLOW. Please email the created .WibuCmRaC file through to <u>[mailto:sales@tuflow.com sales@tuflow.com]</u>. This file will be saved in the location set in step 7.</li>
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=Troubleshooting=
It is important to note, that this processesprocess needs to be followed for each update request. If you send through an old file that has already been processed, the licence update will fail.<br>
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If you have any other issues with the licence update request, please email [mailto:support@tuflow.com support@tuflow.com]. Please include screen images of any relevant error messages.