Tuflow

WIBU Licence Update Softlock Import: Difference between revisions

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Created page with "=Introduction= This page describes the process for importing a licence update file for a Wibu dongle. In order to perform the update, you will need a .WibuCmRaU file that wil..."
 
Tag: Manual revert
 
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=Method=
<ol>
<li>With the dongle inserted into your computer. Open the Code Meter Control Centre from the taskbar by double clicking on the following icon [[File:CM CM Stick Green.jpg|20px]]. This can also be opened from the Start Menu. Once opened the Control Centre should look like the below:</li>
<li> Select the license container item from the list on the left, then Click on the '''Licence Update''' button.</li>
[[File:CodeMeter Update01.jpg|600px]]
<li>At the welcome to the CmFAS Assistant screen, bit next to proceed.</li>
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<li>Navigate to the .WibuCmRaU file send to you by TUFLOW staff and select this. Click commit to process the update.</li>
[[File:CodeMeter Update11.jpg|600px]]
<li>After a few seconds, you should get a message to say that the licence update has been successful. If you see another message, please see the troubleshooting section below.
* If this update is associated with deleting a licence and sales@tuflow.com have requested a receipt from you, please click the create receipt "here" link before pressing "Finish".
* Otherwise, if this is a standard update and sales@tuflow.com have not requested a receipt, press "Finish".
* If you receive a pop-up message that states the licence update was not sucessful, please see the troubleshooting section below.
[[File:Codemeter_Licence_Update_Complete_MSG.png|800px]]
</ol>
 
=Troubleshooting=
The following errors are based on emails we've received, if you receive a different message or are unable to import an update please see email [mailto:support@tuflow.com support@tuflow.com]. Please include screen images of any relevant error messages.<br>
<br>
'''Error 229 - Update could not be imported. Contents of CmStick is newer than update'''<br>
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* The licence update has already been imported
* An incorrect (old) update file was applied by mistake
 
Summary:
Retrieved from "https://wiki.tuflow.com/WIBU_Licence_Update_Softlock_Import"