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TUFLOW Message 0935: Difference between revisions

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*TUFLOW may lose licences during a network failure or a licence server shutdown. Please make sure a modelling machine has stable network access to the licence server.
*Some USB ports can lose power during a sleep mode and this can disconnect the licence dongle. Try plugging the licence dongle into a different USB port (preferably one of the USB ports on the back of the computer) as these should be much less likely to lose power / connectivity.
*Update your CodeMeter RunTime Kit, download available here: http<u>https://www.codemeterwibu.decom/ussupport/serviceuser/downloadsuser-software.html</u>.<br>
 
''Infrequent licence checks:''<br>
If you have checked all the connectivity issues and the problem still persists, this could be caused by licence checks being checked too infrequentinfrequently. Prior to built 2018-03-AA the licence could get lost for HPC/GPU runs when the map output was very infrequent. This could cause TUFLOW to drop the licence and attempt to re-take the licence after a long period. A bug fix has been introduced for this in the 2018-03-AA build and later. But rarely, the licence can still get lost if the map output is infrequent, plus the model does not have ANY 1D or hidden 1D structures (e.g. a QT boundary). As a workaround:
* Include more frequent map output, possibly within an small dummy output zone to avoid large outputs.
* Include a dummy 1D channel to invoke the more frequent licence checks.
 
 
Please contact support@tuflow.com if the issue persists.
 
|discussion_page=* [[Talk:TUFLOW Message 0935|Discuss Message 0935]]
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