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WIBU Licence Update Request: Difference between revisions

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Created page with "=Introduction= This page contains instructions for creating a licence update request for an existing TUFLOW Wibu (CodeMeter) licence. =Method= <ol> <li>With the dongle insert..."
 
 
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=Method=
<ol>
<li> If you do not already have Codemeter installed, install <u>[[Wibu_Dongles#Installing_CodeMeter_RunTime_Kit | Codemeter Control Centre]]</u>.<br>
<li>With the dongle inserted into your computer. Open the Code Meter Control CentreCenter from the taskbar by double clicking on the following icon [[File:CM CM Stick Green.jpg|20px]]. This can also be opened from the Start Menu (under All Programs --> Code Meter --> Code Meter Control Center). Once opened the Control CentreCenter should look like the below:</li>
<li> Click on the '''Licence Update''' button.</li>
[[File:CodeMeter Update01.jpg|600px]]
<li>At the welcome to the CmFAS Assistant screen, bit next to proceed.</li>
[[File:CodeMeter Update02.jpg|600px]]
<li>When prompted to chosechoose the desired action, select '''Create Licence Request''' and hit next.</li>
[[File:CodeMeter Update03.jpg|600px]]
<li>Unless you have been instructed by TUFLOW staff, choose '''Extend Existing Licence''' and select next.</li>
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<li>When prompted to "Choose the producer", select the '''BMT WBM (101139)'''.<br>
This may be the only option, however, if multiple choices are available, please uncheck all except for '''BMT WBM (101139)'''.<br>
If you do not see BMT WBM as a valid licence producer, this could mean that your licence is through a third party (such as Aquaveo) or that your dongle has not yet been coded. If you are unsure please contact [mailto:support@tuflow.com support@tuflow.com].</li>
[[File:CodeMeter Update05.jpg|600px]]
<li>You will be asked to set the output file name and location. When the licence update is processed, this will create a file which you will need to email, so please '''save the file in a location that you will remember!'''<br>
Once you have set an output filename, select '''Commit''' to create the licence request.</li>
[[File:CodeMeter Update06.jpg|600px]]
<li>After committing, the following screen will be displayed to confirm the licence request has been created. Select '''Finish''' to close this screen.</li>
[[File:CodeMeter Update07.jpg|600px]]
<li>The licence update rquestrequest can now be emailed to TUFLOW. Please email the created .WibuCmRaC file through to <u>[mailto:sales@tuflow.com sales@tuflow.com]</u>. This file will be saved in the location set in step 7.</li>
</ol>
 
=Troubleshooting=
It is important to note, that this processesprocess needs to be followed for each update request. If you send through an old file that has already been processed, the licence update will fail.<br>
<br>
If you have any other issues with the licence update request, please email [mailto:support@tuflow.com support@tuflow.com]. Please include screen images of any relevant error messages.
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