QGIS ARR to TUFLOW: Difference between revisions
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=The Tool Isn't Working=
The first step in identifying the problem is to check the log file. The issue may be something simple like:
* one of the files the tool is trying to write to is locked by a process or user (e.g. Excel)
* the tool can't access a network location
* there is no internet connection
* the ARR datahub or BOM is down (see Can't access websites section below)
A useful check if you're unsure if there's an issue with the tool or at your end, is to check if you can manually access and pull data from the Datahub for your site.
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The second step is to ensure you're using the latest version of the QGIS plugin. Occassionaly updates to the ARR datahub will break the tool and this may have already been caught and fixed in the latest update.<Br><br>
==Can't access websites==▼
===Issue With The Tool===
If there's an issue with the tool, or you are unsure, please contact [mailto:support@tuflow.com support@tuflow.com] for help. Please include a description of the problem, the log file, and GIS catchment layer with your email.<br><br>
▲===Can't access the websites===
For whatever reasons, sometimes the BOM or ARR Datahub websites are down or unable to be accessed by the tool. The below are a set of instructions that can be used as a workaround should this occur:
*[[ARR_DATAHUB_CANNOT_BE_ACCESSED | ARR datahub website cannot be accessed by the tool]]
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