TUFLOW Message 0935

TUFLOW Message
CHECK 0935 - Licence lost. Count = ",a,". Pausing for ",a," seconds.

Alternate Message
NA

Message Type
CHECK

Description
Access to the licence has been lost.

Suggestions
Try plugging the licence dongle into a different USB port and/or on the different machine. Update your CodeMeter RunTime Kit, installation [[1]].

Prior to built 2018-03-AA the licence could get lost when the map output was very infrequent. The infrequent output could cause TUFLOW to drop the licence and attempt to re-take the licence after a long period. As a workaround, the map output frequency can be changed to more frequent or a small output zone can be set with more frequent output to invoke more frequent licence checks.

Rarely, the licence could get lost for the 2018 TUFLOW releases when the map output was infrequent and the model didn't have any 1D or hidden 1D structures e.g. a QT boundary. As a workaround, the map output frequency can be changed to more frequent, a small output zone can be set with more frequent output or a dummy 1D channel can be created to invoke more frequent licence checks.

Please contact support@tuflow.com if the issue persist.

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