Difference between revisions of "TUFLOW Message 0935"

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(Created page with '{{TUFLOW_Message |tuflow_message=CHECK 0935 - Licence lost. Count = ",a,". Pausing for ",a," seconds. |alt_msg=NA |type=CHECK |message_desc=???? |suggestions=???? |discussi...')
 
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|alt_msg=NA
 
|alt_msg=NA
 
|type=[[CHECK]]
 
|type=[[CHECK]]
|message_desc=????
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|message_desc=Access to the licence has been lost.
|suggestions=????
+
|suggestions=Try plugging the licence dongle into a different USB port and/or on the different machine. Update your CodeMeter RunTime Kit, installation [[http://www.codemeter.de/us/service/downloads.html | here]].
 +
Prior to built 2018-03-AA the licence can get lost when the map output is very infrequent. The infrequent output could cause TUFLOW to drop the licence and attempt to re-take the licence after a long period. As a workaround, the map output frequency can be changed to more frequent or a small output zone can be set with more frequent output.
 +
Please contact support@tuflow.com if the issue persist.
 
|discussion_page=* [[Talk:TUFLOW Message 0935|Discuss Message 0935]]
 
|discussion_page=* [[Talk:TUFLOW Message 0935|Discuss Message 0935]]
 
|link3=''
 
|link3=''

Revision as of 13:19, 9 January 2019

TUFLOW Message
CHECK 0935 - Licence lost. Count = ",a,". Pausing for ",a," seconds.

Alternate Message
NA

Message Type
CHECK

Description
Access to the licence has been lost.

Suggestions
Try plugging the licence dongle into a different USB port and/or on the different machine. Update your CodeMeter RunTime Kit, installation [| here]. Prior to built 2018-03-AA the licence can get lost when the map output is very infrequent. The infrequent output could cause TUFLOW to drop the licence and attempt to re-take the licence after a long period. As a workaround, the map output frequency can be changed to more frequent or a small output zone can be set with more frequent output. Please contact support@tuflow.com if the issue persist.


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