Difference between revisions of "WIBU Configure Cloud Client"

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[[File:CodeMeter_Start.png]]<br>
 
[[File:CodeMeter_Start.png]]<br>
 
<br>
 
<br>
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<li>Drag and drop the provided cloud license file from TUFLOW Sales onto the Codemeter Control Centre as shown in the below video:
+
<li>Drag and drop the provided *.wbc cloud license file from TUFLOW Sales onto the Codemeter Control Centre as shown in the below video:
 
{{Video|name=Cloud_License_Update.mp4|width=1000}}
 
{{Video|name=Cloud_License_Update.mp4|width=1000}}
 
<br>
 
<br>
 +
 
<li>The client machine should now be configured to access the cloud TUFLOW license.  This can be checked by double clicking on a TUFLOW executable on the client machine.
 
<li>The client machine should now be configured to access the cloud TUFLOW license.  This can be checked by double clicking on a TUFLOW executable on the client machine.
  
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         <li>Powershell: `& 'C:\Program Files\CodeMeter\Runtime\bin\cmu.exe' --list-content`</li>
 
         <li>Powershell: `& 'C:\Program Files\CodeMeter\Runtime\bin\cmu.exe' --list-content`</li>
 
         <li>Command Prompt: `"C:\Program Files\CodeMeter\Runtime\bin\cmu.exe" --list-content`</li>
 
         <li>Command Prompt: `"C:\Program Files\CodeMeter\Runtime\bin\cmu.exe" --list-content`</li>
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         <li>Linux shell: `"cmu --list-content`</li>
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         <li>Linux shell: `cmu --list-content`</li>
 
       </ul>
 
       </ul>
 
       And a CmContainer should be listed with 'Box Status' of '0x400000  CmCloud'.</li>
 
       And a CmContainer should be listed with 'Box Status' of '0x400000  CmCloud'.</li>
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   </ol>
 
   </ol>
 
   </li>
 
   </li>
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   <li>After adding the licence to CodeMeter, the 'Status' is 'Disconnected' and on the 'Events' tab I see error messages that read "Error code 60: SSL certificate problem: self signed certificate in certificate chain."<br/>
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   <li>After adding the licence to CodeMeter, the 'Status' is 'Disconnected' and on the 'Events' tab I see error messages that read<br/>"Error code 60: SSL certificate problem: self signed certificate in certificate chain."<br/>
 
   CodeMeter web licences are secured with a certificate from Wibu, the supplier of Codemeter. Their certificate is not self-signed, but signed by GlobalSign. This is a common certificate authority (CA), and as a root CA, their certificate is 'self signed', which is what the error message is referring to. This error occurs when your computer that has the web licence installed cannot check the validity of this certificate. There are several reasons this can happen:
 
   CodeMeter web licences are secured with a certificate from Wibu, the supplier of Codemeter. Their certificate is not self-signed, but signed by GlobalSign. This is a common certificate authority (CA), and as a root CA, their certificate is 'self signed', which is what the error message is referring to. This error occurs when your computer that has the web licence installed cannot check the validity of this certificate. There are several reasons this can happen:
 
   <ul>
 
   <ul>
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     <li>A computer elsewhere in your infrastructure, part of a proxy provider service for example, may be unable to reach wibu.cloud</li>
 
     <li>A computer elsewhere in your infrastructure, part of a proxy provider service for example, may be unable to reach wibu.cloud</li>
 
   </ul>
 
   </ul>
−
  Whatever the cause, you will likely need your IT staff to ensure that the relevant computers can resolve the `wibu.cloud` name and are allowed to access the address, so that they can retrieve and validate the certificate.
 
 
   </li>
 
   </li>
 +
  <li>Whatever the cause, you will likely need your IT staff to ensure that the relevant computers can resolve the `wibu.cloud` name and are allowed to access the address, so that they can retrieve and validate the certificate.</li>
 
</ul>
 
</ul>
  

Latest revision as of 14:38, 10 April 2024

Introduction

This page contains instructions for configuring a client computer to access a cloud TUFLOW licence. This requires that you have:

Method

  1. Open the CodeMeter Control Center via the start menu:
    CodeMeter Start.png

  2. Drag and drop the provided *.wbc cloud license file from TUFLOW Sales onto the Codemeter Control Centre as shown in the below video:


  3. The client machine should now be configured to access the cloud TUFLOW license. This can be checked by double clicking on a TUFLOW executable on the client machine.

Troubleshooting

  • My web licence is not picked up by TUFLOW
    1. After installing the licence as shown in the recording above, ensure that the 'Status' is 'Connected' and that there are no error messages reported.
    2. If your web licence is a local licence, it should be installed on the computer running TUFLOW; if it is a network licence, it needs to be installed on your CodeMeter Network Server and CodeMeter on the computer running TUFLOW needs to point to that server.
    3. Ensure your licence was added successfully to CodeMeter on the computer you added the licence on:
      • You can check this in a web browser by visiting http://localhost:22352/container.html on that computer, which should show your licence number with 'CmCloud'.
      • You can also check from the command line, by running:
        • Powershell: `& 'C:\Program Files\CodeMeter\Runtime\bin\cmu.exe' --list-content`
        • Command Prompt: `"C:\Program Files\CodeMeter\Runtime\bin\cmu.exe" --list-content`
        • Linux shell: `cmu --list-content`
        And a CmContainer should be listed with 'Box Status' of '0x400000 CmCloud'.
      • Or you can generate a `CmDust-Result.log` file by starting the CmDust utility that is installed along with the CodeMeter Runtime. If you decide to contact TUFLOW Support with your web licence issue, it will help us help you if you generate and include this file.
  • After adding the licence to CodeMeter, the 'Status' is 'Disconnected' and on the 'Events' tab I see error messages that read
    "Error code 60: SSL certificate problem: self signed certificate in certificate chain."
    CodeMeter web licences are secured with a certificate from Wibu, the supplier of Codemeter. Their certificate is not self-signed, but signed by GlobalSign. This is a common certificate authority (CA), and as a root CA, their certificate is 'self signed', which is what the error message is referring to. This error occurs when your computer that has the web licence installed cannot check the validity of this certificate. There are several reasons this can happen:
    • The computer itself may be unable to reach wibu.cloud
    • A computer elsewhere in your infrastructure, part of a proxy provider service for example, may be unable to reach wibu.cloud
  • Whatever the cause, you will likely need your IT staff to ensure that the relevant computers can resolve the `wibu.cloud` name and are allowed to access the address, so that they can retrieve and validate the certificate.


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