WIBU Configure Network Client: Difference between revisions
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<li>The client machine should now be configured to access the network TUFLOW dongle. This can be
[[File:TUFLOW_DOS_Test1.JPG|600px]] </li>
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=Troubleshooting=
If your licences are not listed in the DOS window when you test whether the connection to the server has been successful, consider the following:
== Check Server Connectivity ==
A easy way to check for connectivity between the client computer and the licence server is to ping the server from the client machine. This can be done by:
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<li>Open a command prompt on the client computer (Start >> Run and then type in '''cmd''' or simpy type '''cmd''' into the search option in the start menu</li>
<li>Enter the command <tt>ping <server></tt> where <server> is the IP address or server name as entered into the CodeMeter server search list. For example:<br>
<tt>ping 192.168.1.1</tt><br>
<tt>ping TUFLOW_server</tt><br>
If successful a the output will show that a reply is received as per the image below.<br>
[[File:CM ping server.jpg]]
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If no reply is received, there appears to be a connectivity or firewall issue preventing access between the client and the server. Resolving this should hopefully allow the client computer to access the TUFLOW server.
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== Check AV and Port Blocking ==
If the above steps have been performed and the client computer is still unable to access the network licence, the most likely reason is that there is anti-virus or a firewall blocking access. By default the Codemeter software uses port 22350 for communication. This can be changed in the '''Configuration >> Server''' tab in CodeMeter webadmin. Temporarily disabling any antivirus on the computers could be used to confirm if this is causing the communication issue, if so, an exception would need to be added to your AV software.
=Other=
If you are unable to get TUFLOW connecting to a network licence please contact <u>support@tuflow.com</u>.
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