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===Training by BMT WBM===
BMT WBM are able to provide a range of training services including generalised or bespoke training, as well as carrying out model reviews. Please refer to the [http://www.tuflow.com/Training.aspx| Training page] on the TUFLOW website or email [mailto:training@tuflow.com training@tuflow.com] to discuss your requirements and to obtain a quote.
 
==TUFLOW Support==
Support of all TUFLOW products is provided by a team of dedicated TUFLOW developers and experienced modellers. The team may be contacted by emailing [mailto:support@tuflow.com support@tuflow.com]. To ensure your request is dealt with as efficiently as possible, please:
* Be as informative as possible in explaining the problem
* Attach the tlf file and any other relevant model layers
* Include figures or screenshots to illustrate the issue
* Quote the 4-digit message ID of the ERROR, WARNING or CHECK message.
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Users are also strongly advised to refer to the <u>[[TUFLOW_Message_How_To|TUFLOW Message Database]]</u> which provides guidance on the likely causes and suggested solutions for each message.
===TUFLOW Forum===
The [http://www.tuflow.com/forum/index.php?act=idx| TUFLOW Forum] contains a range of topics sourced from Support queries and offers the opportunity for modellers to learn from the experience of others in the TUFLOW User community. Users are able to post their own questions and replies. The forum is regularly monitored by the TUFLOW Support Team and is also used as a platform to announce new uploads and new releases.<br>
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All TUFLOW Users are encouraged to [http://www.tuflow.com/forum//index.php?s=4296847d40400e1d94aca1e77eebc492&app=core&module=global&section=register| register] for the forum.